Apprentice Service Adviser

Apprentice Service Adviser

Job description

I-CHOOSE LIMITED

Key responsibilities and duties:

  • To administer our busy Website, Amazon and eBay accounts to ensure the smooth running of our customer service
  • Be the first point of contact for the business
  • Maintaining a maximum 24-hour response time to all customer queries
  • Managing customer queries via telephone, email and live chat regarding deliveries and/or faulty items and coming to an effective resolution
  • Organising and processing incoming mail and customer returns
  • Understanding the company’s products to enable customers to be given the necessary information for their requirements
  • Work with the Sales Team to manage the relationship with customers and maintain effective everyday communication
  • Liaise with suppliers/manufacturers regarding deliveries and/or faulty items
  • Upload new products to our Amazon platforms
  • Undertake any other reasonable duties appropriate to the role as business needs require
  • Stay up to date on new products, services, and policies

About the employer

I-CHOOSE LIMITED

i-Choose Ltd are a leading supplier of computer components & peripherals, cabling, headsets, keyboards, speakers, phone accessories, networking and office supplies.

As an ecommerce business with our office and warehouse based on the Team Valley Trading Estate, Gateshead, Tyne & Wear, we sell successfully to the UK, Europe and further afield to America, Canada and Australia.

We are looking for a highly organised, friendly, and customer service focused individual to join the i-Choose Team.