Business Administration Apprentice

Reporting to the Operations & Customer Relationship Manager the successful candidate will perform the following duties:

• Answering customer enquiries via email and telephone.
• Maintaining contact with customers throughout the sales and installation process to ensure any queries or issues that they may have, are reported to the relevant managers and quickly dealt with.
• Undertake office reception duties which will include answering the telephone and re-directing calls to colleagues.
• Updating databases to reflect any contact with customers.
• Maintaining records in accordance with company working procedures.
• Providing administration support to colleagues.
• Taking customer payments.
• Assisting with the development of social media marketing tasks.
• Assisting with gathering customer reviews and content for social media and online marketing.
• Undertaking other administration duties relevant to the role.

This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, the role may develop other responsibilities over time.