Customer Service Practitioner Level 2 Apprenticeship
Job description
Poss Tub Laundry & South Tyneside Community Laundry
We are not looking for someone with lots of experience, however you must have a passion for sewing and have basic skills in using a domestic sewing machine.
Duties will include:
- Dealing with customers face to face and over the phone
- Working in the South Tyneside Community Laundry, helping pressing and packing the laundry for collection and delivery
- Dealing with customer orders and invoices for alterations, laundry and dry cleaning
- Taking orders over the phone
- Answering customer calls on laundry, dry cleaning, sewing alterations
- Working on sewing machines and being trained to make alterations and changes
- Carry out training to be able to use commercial machines
Required Qualifications:
- GCSE’s including English and maths grade C/4 or above or be able to demonstrate that skills and knowledge have been developed
- Great communication and interpersonal skills
- Good level of literacy skills
- Good teamwork skills
- Ability to work independently and using own initiative
- You must have a passion for sewing and have basic skills in using a domestic sewing machine
- An enthusiastic and positive approach
- Commitment to delivering focused customer services
- A self-starter who is motivated to succeed both in the workplace and in passing the associated qualifications
- Ability to set and maintain excellent levels of timekeeping and attendance
- Excellent level of customer service (polite, friendly, helpful)
- Possibilty of full time employment on successful completion of apprenticeship
Contact Name: Alice Holden
Contact Email: alice.holden@gateshead.ac.uk
About the employer
Poss Tub Laundry & South Tyneside Community Laundry
Poss Tub Laundry - Elite Dry Cleaners - Sew Exquisite - Bridal Path Wedding Studio - South Tyneside Community Laundry CIC.
With multiple services under one roof, our business caters for all types of commercial and domestic customers, so, whether you are looking for laundry, dry cleaning, ironing, sewing, manufacturing, clothing alterations, tailoring, curtain/soft furnishings, bridal and event wear, we are your local experts.
A family owned business employing fully trained staff, we are very proud of our dedicated workforce and our unrivalled commitment to the local community.
