Level 3 Business Administrator Apprentice

Level 3 Business Administrator Apprentice

Job description

Honour Health

You will be required to:

  • Meet and greet patients in a friendly and helpful way – doing your best to provide an excellent level of customer service
  • Keep the office, reception area and waiting room clean and tidy
  • Understand the range of treatments the practice provides and be able to respond to patient enquiries
  • Attend to telephone calls and emails promptly in a professional and courteous manner
  • Manage the appointment books for dental surgeons using the EXACT software in line with practice policies
  • Develop a good understanding of dental software
  • Use our intranet to communicate effectively
  • Ensure practice policies and protocols are followed at all times
  • Deal with the post and understand how to use the franking machine
  • Liaise with dental laboratories, supply companies and other organisations as required
  • Understand the practice confidentiality policy and maintain patient confidentiality at all times
  • Assist with marketing initiatives and promotions
  • Possess a sound knowledge of relevant dental ethics, professional conduct, confidentiality, etc.
  • Undergo training as may be required to develop your skills and abilities
  • Attend refresher and update training for medical emergencies and CPR

Financial administrative responsibilities:

  • Understand the NHS and Private fees and be able to explain the options to the patient
  • Understand the finance options available to patients and how to process patient applications
  • Process payments from patients in line with the Practice Payment Policy to avoid the practice incurring debts
  • Undertake banking procedures in line with the Practice protocol immediately notifying the manager of any discrepancies
  • Deal with deliveries, checking delivery notes and invoices. Reporting any problems to the Manager
  • Ensure the security of the building (burglary and fire) and activate the alarm
  • Work at other practice locations from time to time as required
  • Undertake any other duties that are within your capability for which you have received training and are necessary for the operation of the practice

About the employer

Honour Health

Honour Health Group is a family owned group of award-winning dental practices. As an ambassador for The Honour Health brand you will work with the dental team to ensure the smooth operation of the dental practice and the delivery of a high quality of care to our patients in line with our mission statement.