Level 3 Customer Service Coordinator Apprentice

Level 3 Customer Service Coordinator Apprentice

Job description

Eclipse Networks

Duties will include:

  • Desk based helpdesk role as part of a fast paced customer service team
  • Answering telephone calls with consistent professionalism
  • Provide excellent customer service at all times via telephone calls and email
  • Provisioning and Maintaining Eclipse’s core products (VoIP, Internet, Business Telephone Lines and Business Mobiles)
  • Confidently communicate with customers and suppliers over the phone
  • Satisfying the customer’s requirements, aiming (where possible) to resolve all calls at first point of contact
  • Accurately document all work carried out, including updating of electronic systems (ticketing, spreadsheets, CRM)
  • Log and assign calls to the relevant department
  • Ensure data protection and customer privacy is followed in all circumstances
  • Perform other miscellaneous job-related duties as assigned
  • Full training will be provided by the Company at all stages of development

About the employer

Eclipse Networks

Eclipse Wholesale are a multi award winning channel focussed business technology service provider, we specialise in Hosted Telephony (VoIP), Internet Connectivity, Business Telephone Lines and Business Mobiles.

We are a people-focused business, with a quest for continuous development both personally and professionally, we are passionate about creating the right environment, empowering our people to work hard and deliver outstanding results but also having some fun along the way.  We have ambitious growth plans and aim to be one of the leading companies in both our sector (telecoms) and the North East. The continued success of Eclipse is driven forward by our people and underpinned by our desire to deliver outstanding customer experience.