Level 3 Customer Service Specialist Apprenticeship

Level 3 Customer Service Specialist Apprenticeship

Job description

Pilkington Uk Ltd

The main purpose of the role is to be the customer’s first point of contact at the Gateshead branch, providing a first-class level of customer service and customer satisfaction that is considered ‘Best In Glass’.

The successful candidate will actively contribute towards achieving departmental and business objectives as part of the Pilkington Gateshead team by effectively carrying out day to day activities which entail face to face customer service both at our Trade Counter and in telephone sales; producing  sales estimates; and demonstrating extensive knowledge of our products.

Key Responsibilities:

  • To provide estimates for Stock/Cut/IGU’s/Fire Products & Processed enquiries. Maximising the potential conversion of these enquiries into Sales via the Commercial Representative. Record ALL copies of estimates through branch filing system
  • Alcib System – work with company ALCIB sales system (training provided)
  • Make amendments to Customer Price Rates
  • Cover counter duties as and when necessary including Cash up & Bank daily
  • Maintain & update Product library/estimate archive & ABC Tariff
  • Provide information for the Branch Manager’s project(s) work when necessary

About the employer

Pilkington Uk Ltd

The NSG Group is one of the world’s largest manufacturers of glass and glazing products for the Architectural, Automotive and Technical Glass sectors.

With around 28,000 permanent employees, the Group has principal manufacturing operations in 30 countries and sales in over 130. With just over a third of our sales in Europe, around a third are in Japan and the rest are primarily in North and South America, South East Asia and China.

In June 2006, the NSG Group acquired Pilkington, renowned for the invention of the Float Glass process, which revolutionized the world’s glass industry. The globally recognised Pilkington brand is widely used in our Architectural and Automotive businesses.