Operations and Support Apprentice

Operations and Support Apprentice

Job description


What will the apprentice be doing?

Main Duties: 

  • Undertake a range of HQ administrative and customer service duties i.e. incoming and outgoing phone calls, incoming and outgoing mail
  • Responding to email enquiries and front of house meet and greet duties; providing a friendly and knowledgeable first point of contact.
  • Provide administrative and clerical support across all services/ projects including ad-hoc support for projects e.g. gambling service
  • Provide minute taking support for organisational meetings
  • Handle sensitive and confidential information, including data entry.
  • Input text and data into spreadsheets, databases or electronic files, including HQ & Project Management Information Systems / databases and the Gambling Service Case Management System (ad hoc).

Work as part of the team providing an excellent level of operational support across a range of functions including:

• Estates - Assisting with general estates management, building repairs and ongoing maintenance

 • Health and Safety - Assisting with the implementation of organisational health and safety processes and procedures

• Business Development - Assisting with funding research and bid application processes - Assisting with service marketing and promotions including web and social media development

• Training - Assisting with the administration of the Drink Drive Rehabilitation programme

• Procurement - Assist with procurement duties for all NECA centres as required


  • Contribute to the building of effective team working
  • Develop good working relationships with colleagues / external agencies
  • To undertake any other task which may be deemed appropriate to the post


  • Ensure services are delivered in accordance with relevant quality standards
  • Ensure quality standards are maintained through continual monitoring of own performance expectations; and through stakeholder feedback
  • Ensure records are accurately maintained and are in compliance with relevant legislation
  • NECA systems, controls, policy and procedures concerning the accurate collection, maintenance, retrieval, security and storage of data
  • All members of staff are bound by the requirements of the Data Protection Act and any breaches of the Act or of the confidential nature of the work of this post could lead to disciplinary action

Health and Safety

  • Ensure a safe working environment for self, colleagues, and service users at all times
  • Ensure completion of risk assessments as required
  • Ensure compliance with the Safety, Health, Environment and Fire (SHEF) Handbook

Personal and Professional Development

  • Seek, accept and participate in monthly Managerial supervision and Annual Appraisal in line with organisational policy and procedure
  • Provide professional support to all colleagues
  • Continually review and assess own performance and identify further development needs
  • Participate in further learning, development and training in line with professional development needs and in accordance with relevant regulatory bodies
  • Maintain Personal Development Plan with identified targets and action plans with annualappraisals of practice/competency
  • Complete all mandatory training as required

What training will the apprentice take and what qualification will the apprentice get at the end?

You will work towards the Level 3 Business Administrator apprenticeship standard with Gateshead College.

Functional skills in maths and English if required.

About the employer


NECA is a registered Charity whose key focus is to improve the lives of individuals and communities throughout the region. For over 40 years NECA have supported and enabled thousands of individuals to sustain long term Recovery from substances and Gambling misuse. As one of the largest regional charities working in the area of substance use and gambling we have increasingly diversified in the range of services we provide to ensure we tailor packages to meet need of both adults, young people and families.