Level 2 Travel, Hospitality and Aviation.

Start Date

Mon Sep 05 2022

Day / Time



1 year


Baltic Campus

Level 2 Travel, Hospitality and Aviation.

Do you have ambitions to work in the fast paced travel industry whether that’s in a travel agency, hotel or in aviation. If so then this is the course for you. On this year-long nationally recognised qualification, you’ll gain the essential skills and knowledge to find employment or an apprenticeship in a Travel and Tourism, Hospitality or Cabin Crew role.

You will build confidence and develop a skillset through placements in real working environments to support progression to a Level 3 course or to enable you to enter the workplace. Past students have secured a wide range of roles including customer service at Newcastle Airport, check-in and cabin crew with Jet2, holiday representative work, hotel receptionist with Hilton and holiday sales advisors with TUI and Hays Travel.

This course will provide you the knowledge and skills you need to pursue a career in travel and tourism, hospitality and aviation and support you to achieve your career aspirations. Throughout the course you’ll develop your skills through a mixture of practical hands-on activities and classroom work to learn about:

  • How to deal with customers and exceed their expectations when selling them a holiday, checking them in at the airport or hotel, serving them drinks on an aircraft or looking after them in resort.
  • How to handle complaints and deal with difficult customers.
  • Team working and how to develop working relationships with colleagues.
  • How to research and market popular overseas tourist destinations
  • An understanding of the structure of the travel industry including: transport (road, rail, air and sea), accommodation (serviced and non-serviced), tour operations, travel agents. visitor attractions, guiding and information services and ancillary services.
  • The requirements, knowledge and skills needed to apply for jobs such as Cabin Crew, Holiday Reps, Hotel Receptionist, Airport Check-in, Travel Agent, Tourist Information Officer. Events coordinator etc.
  • Airlines and airports, looking at classes of travel, destinations and all the services and facilities available to travellers.

Baltic Campus